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We understand you may have questions on your scheme benefits from time to time. Please find some useful information below on some of the most frequently asked questions.
Handy Numbers
Switching From Another Health Insurer
I want to switch from my current insurer and I need help to compare schemes. Please refer to our switching section where we have outlined key benefits for you to compare your current VHI/Aviva scheme against a comparable QUINN-healthcare scheme.
When I change insurer, will waiting periods apply? Everyone who joins QUINN-healthcare has immediate cover for an accident or injury and for out-patient costs incurred after joining. If you have served all your waiting periods then there is no break in cover when you transfer to us. If you have not served all your waiting periods with your previous Irish health insurer you can serve the remainder of them with QUINN-healthcare. We will fully recognise the length of time you have spent with your previous insurer. Please click here for more information about waiting periods
Everyday Medical Expenses
What are my benefits for everyday medical expenses? To find out more about your benefits for your everyday medical expenses, please refer to the out-patient section of your choosen scheme below.
Essential Suite, Credit Union Suite, CareManager Suite, HealthManager Suite, HealthSense Suite, HealthWise Plus Suite, SimplyHealth Suite, CompanyHealth Suite, CompanyCare Suite
How do I claim? It's easy, please complete an out-patient claim form and return it with your original receipts to - QUINN-healthcare, Eastgate Road, Eastgate Business Park, Little Island, Co. Cork.
I Need To Go To Hospital
Will waiting periods apply when I go to hospital? Everyone who joins QUINN-healthcare has immediate cover for an accident or injury and for out-patient costs incurred after joining. As with all Irish health insurers waiting periods for other cover may apply. A waiting period is the length of time you need to have health insurance before availing of cover. Please click here for more information about waiting periods
What does my scheme cover when I need to go to hospital? Your cover will depend on the scheme you have chosen, please refer to the hospital cover on your scheme below. Please contact us prior to your treatment with details of the hospital you are going to, your consultant's name and details of the treatment you will require. In some cases your scheme may have an in-patient excess. This means that you will be required to pay the first €50, €125 or €200 of your hospital claim, depending on the private hospital you choose. Please refer to your scheme below. Essential Suite, Credit Union Suite, CareManager Suite, HealthManager Suite, HealthSense Suite, HealthWise Plus Suite, SimplyHealth Suite, CompanyHealth Suite, CompanyCare Suite
Do I need a claim form for my hospital stay? No, the hospital will have the form for you and will request that you complete it when you are there. Just remember to bring your membership number with you.
Do I need to pay the hospital? In most cases we pay the hospital directly, just remember to bring your membership card with you. Please note in some cases an in-patient excess may apply. This means that you will be required to pay the first €50, €125 or €200 of your hospital claim, depending on the private hospital you choose. Please select your scheme from the list above for further information.
Maternity
Will waiting periods apply when I go to hospital? A waiting period is the length of time you need to have health insurance before availing of cover. Please click here for more information about waiting periods.
What are the maternity benefits? Your cover will depend on the scheme you have chosen - please refer below to the maternity section of your scheme. Essential Suite, Credit Union Suite, CareManager Suite, HealthManager Suite, HealthSense Suite, HealthWise Plus Suite, SimplyHealth Suite, CompanyHealth Suite, CompanyCare Suite
Do I need a maternity claim form? No, the hospital will have the form for you and will request you to complete this when you are there. Just remember to bring your membership number with you.
Do I have infertility benefit on my scheme. This benefit is available on the following schemes - FamilyCare, HealthManager Silver, HealthManager Gold, SimplyHealth, CompanyCare, CompanyCare Plus, CompanyCare Premium and CompanyCare Gold. Please contact us for further information.
Overseas Cover
What cover do I have when I travel overseas? Your overseas cover will depend on the scheme you have chosen. Please refer to the overseas section of your scheme below. Essential Suite, Credit Union Suite, CareManager Suite, HealthManager Suite, HealthSense Suite, HealthWise Plus Suite, SimplyHealth Suite, CompanyHealth Suite, CompanyCare Suite
What do I need to bring with me when I travel abroad? Bring your membership card with you as this will have details of your scheme and also the overseas assistance line number.
What is the overseas number? 00353 (0) 21 4222204
Is travel insurance included with my overseas cover? No, travel insurance is not included. If you need travel insurance please click here.
Updating Your QUINN-healthcare Policy
What details can I update online on My QUINN-healthcare?
To login to My QUINN-healthcare please click here
Tax Relief Information
Under current Irish tax legislation you are entitled to income tax relief in respect of your subscription. Relief is given at the standard rate of income tax. Relief is given by us at source which means all our subscriptions are shown net of the standard rate of income tax. Please note for the DentalProtect product, tax relief for 2012 is given at the rate of 9%.
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